1. Introduction
Snaplytics (Pty) Ltd (“Snaplytics”, “we”, “our”) is committed to protecting your personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA). This policy explains how we collect, use, store, and share your data when you use our website and DataLAB platform.
2. Information We Collect
2.1 Information you provide
- Contact information: name, email address, company, and role when you fill in our contact form or sign up for early access.
- Account information: username and password when creating a DataLAB account.
- Communications: any messages or feedback you send us.
2.2 Information collected automatically
- Usage data: pages visited, features used, session duration, and interaction patterns — collected via privacy-focused analytics (no third-party tracking).
- Device data: browser type, operating system, screen resolution, and language preference.
2.3 Information we do NOT collect
- Your datasets: DataLAB processes data locally on your device. We never access, store, or transmit your datasets unless you explicitly upload them to a Snaplytics-hosted service.
3. How We Use Your Information
- To provide and improve our services
- To respond to your enquiries and support requests
- To send product updates and relevant communications (with your consent)
- To comply with legal obligations under South African law
4. Legal Basis for Processing
Under POPIA, we process your personal information based on one or more of the following grounds:
- Consent: where you have given explicit consent (e.g., subscribing to our newsletter).
- Contractual necessity: where processing is necessary to fulfil a contract with you.
- Legitimate interest: where processing is necessary for our legitimate business interests, provided your rights are not overridden.
- Legal obligation: where we are required by law to process your information.
5. Data Sharing
We do not sell your personal information. We may share data with:
- Service providers: trusted third parties that help us operate our services (e.g., email delivery, analytics), bound by data processing agreements.
- Legal authorities: when required by South African law or to protect our rights.
6. Data Security
We implement appropriate technical and organisational measures to protect your personal information, including encryption in transit (TLS), secure storage, and access controls. No system is 100% secure, but we continuously work to improve our security posture.
7. Data Retention
We retain personal information only as long as necessary for the purposes described in this policy or as required by law. Contact form submissions are retained for 24 months unless you request earlier deletion.
8. Your Rights Under POPIA
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Object to the processing of your information
- Withdraw consent at any time (where consent is the basis)
- Lodge a complaint with the South African Information Regulator
To exercise any of these rights, contact us at privacy@snaplytics.co.za.
9. Cookies
Our website uses only essential cookies required for site functionality. We do not use third-party advertising or tracking cookies. If we introduce analytics cookies in the future, we will update this policy and request your consent.
10. Information Regulator
If you are unsatisfied with how we handle your personal information, you may lodge a complaint with the South African Information Regulator:
- Website: www.justice.gov.za/inforeg/
- Email: complaints.IR@justice.gov.za
11. Changes to This Policy
We may update this privacy policy from time to time. Material changes will be communicated via our website. The “last updated” date at the top of this page indicates the most recent revision.
12. Contact
For privacy-related enquiries, contact our Information Officer:
- Email: privacy@snaplytics.co.za
- Company: Snaplytics (Pty) Ltd
- Location: South Africa